Health & Safety

We hold your health and safety above all.

Providing a safe and healthy venue for our staff, guests, clients and business partners is our number one priority. We want you to be confident that we have taken all steps necessary to ensure our venue is among the safest places to host and attend events.


Health and Safety Protocols

We have enhanced our health and safety protocols throughout our entire operations. Some highlights include:

Arrival

Enhanced screening measures will be in place upon arrival to the Edmonton EXPO Centre.

Physical Distancing

Protocols will help maintain a two-meter distance between you and other people outside your group cohort.

Cleaning and Sanitization

We will increase the frequency of which all front-of-house and high-contact areas are cleaned and sanitized.

Healthy Venues Plan

We encourage you to familiarize yourself with all health and safety protocols that will be in place during your next visit to the Edmonton EXPO Centre. Our Healthy Venues Plan is informed by the latest information from Alberta Health Services and is backed by best practices in cleaning and sanitization.

Download Healthy Venues Plan

GBAC STAR Facility Accreditation

The Edmonton EXPO Centre is among the first venues in Canada to successfully achieve the GBAC Star Accreditation, which is the cleaning industry’s only outbreak prevention, response and recovery accreditation for facilities. This means our cleaning and sanitation programs are accredited and validated by the gold standard program that prepares venues with the right systems to protect against biorisks, including COVID-19.

Learn more

Health & Safety FAQ

The Edmonton EXPO Centre has developed our Healthy Venues Plan—a document of protocols that are implemented to ensure our venue remains among the safest places to plan and attend events. Before coming to an event at our venue, we encourage you to acquaint yourself with all protocols within the Healthy Venues Plan. Guests can expect the following measures to be in place: 

  • Guests who are experiencing any symptoms of COVID-19 are expected to stay home.
  • Enhanced screening measures will be in place upon arrival to our venues. 
  • As per City of Edmonton Bylaw 19408, masks are mandatory upon entrance and while remaining within our venue. 
  • Protocols will help maintain a two-meter distance between people outside of your group cohort. 
  • Onsite signage will remind you of physical distancing and personal preventative measures we can all take to protect ourselves from COVID-19. 
  • We will increase the frequency of which high-contact areas are cleaned and sanitized.  
  • We will reduce event space, elevator and restroom capacities to comply with public health restrictions.  
  • Increased hand sanitizer stations will be available throughout the venue.  
  • Measures will be taken to ensure we are providing a safe environment that supports a healthy workforce. 

Yes. As per City of Edmonton Bylaw 19408, masks or face covering will be mandatory upon entrance and while remaining within the Edmonton EXPO Centre. Exceptions include those under two years of age and those who remain seated within designated food service areas. We cannot accommodate unmasked visitors.

Wearing a mask is mandatory in our venue. We cannot accommodate unmasked visitors.

Food and beverage service will be dependent on each event’s requirements. For public events, pre-packaged food items may be available within our food-court. For banquet events, buffets will be suspended and replaced with full-service models until further notice. Appropriately spaced seating inside food court areas may be available.

We have implemented touchless systems, including online and tap payments, throughout the venue. Cash transactions are highly discouraged at this time.

Please reach out to the event producer of the event you are attending to request a refund. All refunds will be at the discretion of the event producer. 

Please report any concerns you may have about the cleanliness or safety of our building to contact@edmontonexpocentre.com 

Planning an event?

We’ve taken the guess work out of planning a safe and healthy event with our Healthy Venues Plan Client Recommendations.

Client Recommendations