Frequently Asked Questions

Planners

How can I reserve space?

First, you need to outline your event needs and relay them to the Northlands Sales Department. Please visit our Inquire Now page. Or you can contact the Northlands Sales Department at 780.471.7377 and ask to speak with someone directly.

If the appropriate space and dates are available, you may request to have a tentative hold placed. Your Sales representative will explain your tentative hold timelines. Within a reasonable time frame, you must contact us to confirm your intent to book the space or the tentative hold will be removed. Once your confirmation is received, your event is considered booked and a License Agreement will be sent to you for review and signature. The license will outline the exhibit hall(s), conference and meeting space that you require over the dates as well as a payment schedule.

Note: Short term bookings will require a more condensed time frame.

The License Agreement and noted deposit must be returned within the scheduled time frame. If the License Agreement is not returned within the time specified, the space and dates may be released.

Once the License Agreement and deposit are received, your hold becomes a confirmed booking and your space and dates are held on a contracted basis. You will then be assigned a Client Services Manager to assist with your onsite management.

What is included in the rental fees?

The exhibit hall lease includes the services of a Northlands Client Services Manager to assist you with event planning and onsite management, in addition to appropriate heating/cooling ventilation requirements. Meeting Room and Ballroom leases include ventilation provisions, the services of a Northlands Client Services Manager and the following:

Meeting/Conference

  • 1 standard set-up (conference, hollow square, U-shape, theatre or classroom)
  • 1 lectern (standing or table)
  • 1 wired microphone tied into our house speaking sound system
  • 1 tier platform/staging including stairs
  • Existing electrical outlets (120v/15amp) – Varies per room
  • Water service for the lectern/head table
  • Water service for conference/hollow square/U-shape set-ups
  • Water stations for theatre and classroom sets (upon request)
  • Registration table and chairs at entrance of room (upon request)

Catered Event

  • 1 standard set-up, dinner tables and chairs as per a predetermined floorplan. Any additions after the final numbers have been confirmed will be subject to a service charge.
  • Standard table linens in a selection of colours, fine china, cutlery and stemware. Custom linens and decorative enhancements can be arranged through an outside supplier for an additional charge
  • 1 lectern
  • 1 wired microphone tied into our house speaking sound system
  • Existing electrical outlets (120v/15amp) – Varies per room
  • Registration table and chairs at entrance of room (upon request)
Do we need insurance?
By contract, event organizers are obliged to provide a Certificate of Insurance to Northlands. These details are outlined in your License Agreement and can be discussed with your sales representative.
What services are available through the facility?

The following services are provided exclusively by Northlands:

  • Utilities (electrical, plumbing, telecommunications)
  • First aid
  • Exclusive catering services including concessions
  • Business centre
  • Coat check
  • Housekeeping/cleaning services
  • Security
  • Guest Experience Staff
  • Rigging (provided through ShowTech)
Is audio-visual equipment available through the facility?
These services are available through our preferred suppliers. Your specific needs should be discussed with your Client Services Manager.
What work can my exhibitors do in their booth space?
Please contact our sales team at 780.471.7377 if you have any questions.
How do I get to the EXPO Centre?
There are several options available. Please refer to our Getting Here page for directions as well as public transportation information.
How can I get to/from the airport?
There are several options available. Please refer to our Getting Here page for directions as well as public transportation information.
Is there parking at the EXPO Centre?
Northlands has several large parking areas with close access to all entrances.  We are also connected to an on-site light rail transit centre and transit services. Please visit our Parking page.
What hotels are close to the EXPO Centre?
What services are available for persons with disability?

We have made every effort to accommodate persons with disabilities. Throughout the complex, you will find entrances, elevators, restrooms and event services (stage ramps, lifts etc.) that offer accessibility for our disabled guests. Accessible parking is also available. Please see our Grounds Map for parking stalls specifically located for persons with disabilities.

Northlands does not offer mobility equipment such as scooters or wheelchairs. Please refer to the yellow pages to find suitable rental companies.

Lost & Found?
If you have lost something while visiting Northlands, please contact us at 780.491.3429 or email us at LostAndFound@northlands.com. Please be ready to provide us with a description of your item, when you lost it and at what event or venue.